Shipping policy

At PREVERA, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high order volume, processing times may be slightly longer.

Shipping Rates

FREE Standard Shipping is available on all orders of $100 USD or more (before taxes and after any applicable discounts, unless otherwise stated).
Orders under $100 USD will have shipping charges calculated at checkout based on the shipping destination and selected shipping method.

Estimated Delivery Time

Standard delivery is estimated at:

7–15 business days

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather conditions, holidays, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow up to 48 hours for tracking updates to become available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PREVERA is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

Your order number
A description of the issue
Photos of the damaged item and packaging (if applicable)

We will investigate the issue and work with the shipping carrier to provide an appropriate resolution whenever possible.

Shipping Restrictions

Shipping availability may vary depending on your location. If we are unable to fulfill your order, we will notify you promptly and issue a full refund.