Refund policy

At PREVERA, we are committed to providing premium skincare products that arrive in excellent condition. Due to the hygienic nature of skincare and cosmetic products, we have the following return and refund policy.

Returns

For the safety and protection of all customers, we do not accept returns on skincare or cosmetic products once they have been purchased. This policy helps ensure that every product we ship is brand new, unused, and safe for use.

Refunds

All sales are considered final. We do not offer refunds for:

• Change of mind

• Personal preference

• Allergic reactions or skin sensitivities

• Incorrect product selection

• Used or opened products

We encourage customers to carefully review all product descriptions and ingredient information before placing an order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number

• A description of the issue

• Clear photos of the damaged product and packaging

Once we review your claim, we will work with you to provide an appropriate solution, which may include a replacement product or another suitable resolution at our discretion.

Contact Us

If you have any questions regarding your order or this policy, please contact our customer support team. We are always happy to help and will do our best to resolve any issues promptly.